LATAM: Moment of Truth Strategies in iGaming
In this new edition, we will discuss strategies to create moments of truth in online casinos in the Latin American market to impact customer retention directly. The main objective is to generate a positive impact to retain users, creating moments of truth as the meeting point between what the platform offers (games, attention and service) and what the user expects. These encounters allow you to connect the product with the customer's expectations.
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